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Privacy Policy
This Privacy Policy explains how Billybets Casino may handle personal information when you visit the website, create or use an account, make transactions, contact support or use related services. It describes the information that may be collected, why it may be used, how it may be shared and stored, and how you can exercise available privacy rights.
Information we may collect
The information handled by Billybets Casino depends on how you use the website and the services available to you. Some information is provided directly by you when you register, complete your profile, submit documents, make a payment, contact support or change your account preferences. Other information may be collected automatically when you browse the website, sign in or use account features.
Account and personal details
When you open or use an account, we may handle details such as your name, date of birth, residential information, contact details, username, account history and preferences. We may also record account settings, restrictions, responsible gambling choices, support requests, complaints and other instructions connected with your account. These details help us provide the service, keep account records accurate and communicate with you about account activity.
Identity and verification documents
A casino site may need to confirm a player's identity, age and eligibility before allowing certain account activities. For this purpose, we may handle information from identity documents, proof of address, verification checks and other documents or details that you provide. Where reasonably necessary, we may also handle information relating to the source of funds or ownership of a payment method. This supports account security, fraud prevention and compliance with applicable obligations.
Payment and transaction records
We may keep records of deposits, withdrawals, wagers, winnings, refunds, account balances and other transactions. Payment providers may process card, banking or other payment information under their own privacy terms. Billybets Casino may receive information such as payment status, transaction references, payment method type and limited details needed to confirm, reconcile or investigate a transaction. We do not necessarily handle every piece of payment information held by a payment provider.
Device, cookie and usage information
When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, access times and website performance information. We may also record login activity, session information and security events. This information helps us keep the website working, understand usage, prevent abuse and identify unusual or unauthorised activity.
Information from other sources
Where reasonably necessary, information may be received from payment services, identity verification providers, fraud prevention services, technology providers, analytics services or other businesses that help operate the website. We may also receive information when you contact support, report a technical issue, submit a complaint, respond to a message or otherwise communicate with us.
How we use personal information
Personal information is used for purposes connected with providing and protecting the casino service, managing player accounts, supporting transactions and meeting applicable business and legal requirements. We aim to collect and use information that is relevant to the purpose for which it is needed. Depending on the circumstances, information may be used to:
- Create, verify, maintain and administer your account.
- Provide access to website features and account services.
- Process deposits, withdrawals, payments, refunds and other transactions.
- Confirm your identity, age, account details and payment information.
- Carry out security, anti-fraud and risk checks.
- Detect suspected account takeover, misuse, collusion, financial crime or other prohibited activity.
- Respond to questions, support requests, complaints, privacy requests and responsible gambling concerns.
- Send service messages, security alerts and important information about your account or the website.
- Improve website functionality, performance, accessibility and user experience.
- Maintain records needed to resolve disputes, investigate incidents or meet legal obligations.
- Protect the rights, property, safety and security of players, the website and service providers.
- Send marketing communications where this is permitted and where consent or another appropriate basis applies.
Account administration and support
We use account information to provide requested services, help you sign in, respond to support enquiries and manage account instructions. Support records may include the subject of your enquiry, communications, account details needed to investigate the matter and the outcome of the request. Keeping these records helps us provide consistent support, investigate complaints and protect account security.
Verification, security and fraud prevention
Verification and transaction information may be reviewed to protect players and the website from fraud, misuse, unauthorised access and other harmful activity. We may compare information supplied by you with information from relevant service providers or security systems. These checks may result in additional questions, requests for documents or delays while information is reviewed. They are intended to support safe and lawful operation of the service.
Marketing communications
Marketing communications may include information about available features, services or promotions. Where consent is required, we will seek it in an appropriate way. You can usually stop promotional emails or similar messages by using the unsubscribe instructions included in the communication. You can also contact support@billybetscasino.best to withdraw consent to marketing or request that promotional communications stop.
Withdrawing marketing consent does not prevent us from sending essential service messages. We may still contact you about account security, transactions, verification, changes to important terms, responsible gambling matters, privacy requests or other information necessary to provide and protect the service. If you do not provide information needed for registration, verification, payments, account security or support, we may be unable to provide some services or complete a requested transaction.
Cookies, sharing and information security
Cookies and similar technologies
Billybets Casino may use cookies and similar technologies when you visit or use the website. A cookie is a small file or identifier stored on your device by a website. Cookies can help the website remember settings, maintain a secure session, recognise a returning browser and support requested features.
Some cookies may be necessary for core functions such as signing in, keeping an account session active, remembering preferences, protecting account activity and processing requests. Other cookies or similar technologies may be used for website performance, analytics, security monitoring, preferences or understanding how visitors use the website.
You can manage, block or delete cookies through your browser settings. Your browser may allow you to choose which cookies to accept or notify you when a cookie is being placed on your device. If you disable essential cookies, parts of the website may not work properly. You may also need to enter login details or preferences again after deleting cookies.
When information may be shared
Personal information may be shared with service providers that assist with operating the website and supporting players. These providers may help with hosting, information technology, customer support, payment processing, identity verification, fraud prevention, analytics, communications, security and professional services. Providers should receive information reasonably required for their role and may be expected to protect it and use it only for authorised purposes.
Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to valid legal process, investigate suspected unlawful or harmful conduct, protect a person from harm or protect the rights and security of the website. If the website or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication processes, secure transmission methods, monitoring, system safeguards and procedures for staff or service providers. Security measures may be reviewed and updated as technology, risks and the website change.
No website, account or electronic transmission can be guaranteed to be completely secure. Players should use a strong and unique password, avoid sharing login details, sign out from shared devices and contact support promptly if they suspect unauthorised access or unusual account activity.
Retention and international processing
How long information is kept
Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy. This may include providing services, administering accounts, maintaining security, handling complaints, investigating transactions and resolving disputes. Some account, transaction, verification and communication records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of record and the reason it was collected.
When information is no longer required, it may be securely deleted, destroyed or made anonymous where appropriate. Information may be retained for longer where it is needed to establish, exercise or defend legal rights, investigate fraud or security incidents, or meet a continuing legal or compliance requirement. Closing an account does not automatically remove records that must be retained by law.
Service providers outside Australia
Some providers supporting the website may process personal information in locations outside Australia. Where this occurs, reasonable steps should be taken to require appropriate handling and protection of the information. The providers and locations involved may vary depending on the services being used, the technology supporting the website and the location of relevant business operations.
Accuracy and account information
Players should provide information that is accurate, complete and current, and should update account details when circumstances change. Accurate information helps with verification, payments, security checks and support. If you believe information connected with your account is incorrect or incomplete, you can request a correction using the contact method described below.
Information may be combined from different sources where reasonably necessary to maintain accurate records, protect the account, investigate a transaction or provide support. We aim to handle information fairly and only use it for legitimate purposes connected with the website and its services.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include the right to ask for access to your information, request correction of inaccurate or incomplete information, request deletion of information that is no longer needed and withdraw consent to marketing communications.
How to exercise your rights
To make a privacy or data request, contact support@billybetscasino.best. You can use this email to request access to your personal information, correction of information, deletion of eligible information or withdrawal of consent to marketing. You can also use it to ask questions about this Privacy Policy or raise a concern about how your information has been handled.
- Access: ask for information about the personal information held about you and, where available, a copy of that information.
- Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
- Marketing consent: withdraw consent to promotional communications at any time.
Please describe your request clearly and provide enough information for us to understand the account or records involved. We may need to verify your identity before completing a request, particularly where the request involves sensitive information or could affect account security. This verification helps prevent information from being disclosed to the wrong person.
A request may not always be completed in full. For example, some information may need to be kept for a period required by law, to protect against fraud, to maintain security, to resolve a dispute or for another valid purpose. Where appropriate, we will explain any relevant limitation and the reason it applies.
Updates to this Privacy Policy
This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The latest version will be made available on this page. If an update is significant, a notice may be provided through the website or another suitable communication channel. Players should review this page from time to time so they remain familiar with how information may be handled.
If you have a question, concern or request about your personal information, please contact support@billybetscasino.best. We will review the matter and respond in accordance with applicable requirements and the nature of your request.